How Does Travel Insurance Work?

You’ve purchased your policy, now what? The good news with Travel Guard is that under most plans your coverage becomes effective the day your purchase your policy.

But say something does happen, what do you do then? Here are some common situations and how to handle them. If you’re looking for information on travel insurance basics, check out our What is Travel Insurance? article.

Cancelling Your Trip

If you need to cancel your travel plans, but haven’t left for your trip yet, you should cancel your reservations directly with the carrier, travel agent, or tour operator and then contact Travel Guard claims. They’ll help you get the paperwork you need to file a claim. You will be able to file a claim for any of the prepaid and non-refundable costs that you already paid – like a hotel deposit or flight.

Ending Your Trip Early

Sometimes things come up, and we need to leave vacation early. Did you know, even if it’s not for a covered reason on your policy, Travel Guard can assist you with getting back home? If you need to go home early, contact Travel Guard’s World Service Centre representatives, and they can help change your flights, cancel your reservations, and more – saving you time and hassle. Once you are home, you can file a claim for any covered loss or extra costs associated with getting back home.

Missing or Cancelled Flight

One of the worst feelings on vacation is seeing your flight take off without you or seeing that flight board switching to “cancelled.” As the rest of your flight mates get in line at the airport desk to rearrange their travels, you can skip the hassle and give us a call directly. We can help you rebook your flight and get you on your way.

Visiting a Doctor

Unfortunately, we aren’t immune from illness or injury while on vacation. But you don’t always have to end your trip due to an upset stomach or twisted ankle. If you’re able to continue your trip, but need to see a doctor, you should call Travel Guard for a list of doctors in your area. Make sure you get a medical report and keep any receipts, so you can file a claim when you are home.

Always remember, if you are having an emergency, seek medical attention first. However, you must call us before seeking medical attention unless your medical condition prevents you from calling. You must call us as soon as medically possible or have someone call on your behalf and a Travel Guard medically trained case manager can help monitor your care while you are in the hospital. We have doctors, nurses and EMTs on staff who will speak with the treating medical staff to get regular updates on your condition.

Filing a Claim

You can start your claim over the phone with one of our claims centre representatives. When you start your claim, claims forms and a list of required documents will be emailed or mailed to you. Once you submit the claim paperwork with any required supporting documents (like completed claims forms, receipts, medical reports, etc.), a claims analyst will be assigned to review your claim. Your claims analyst will review your policy carefully and approve any out-of-pocket expenses covered by your policy.

Have Questions?
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Saturday / Holidays 9 a.m. to 5 p.m.

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American International Group, Inc. (AIG) operates in more than 80 countries and jurisdictions around the world to serve you better.

Please note that travel insurance products are currently not available to residents of the Province of Quebec. SVP prendre note que nos produits d’assurances voyages ne sont pas présentement offerts aux résidents de la province du Québec. *Coverage as low as $20 is an example based on a 29 year old traveller purchasing the Gold Emergency Medical Single Trip Plan for a 6 day trip with no deductible; actual cost of insurance is $19.98. Prices vary based on individual needs.

Insurance underwritten by AIG Insurance Company of Canada (AIG Canada), with its principal place of business at 120 Bremner Boulevard, Suite 2200, Toronto, ON M5J 0A8. All policies are administered on AIG Canada’s behalf by Travel Guard Group Canada, Inc. (Travel Guard). The coverage described herein is a summary only. It does not include all terms, conditions, limitations, exclusions and termination provisions of the Travel Guard products available. Please review full policy language for complete coverage details.