Assistance Services

One of the best parts about your travel insurance plan is having access to 24-hour emergency assistance services. We have specially trained representatives who are available to help with any of your travel-related needs from making dinner reservations to coordinating an air ambulance after a medical situation.

Travel Assistance

Travel Guard can help manage the unexpected while travelling. Your flight is cancelled, luggage is lost, connections are missed – we can help you get back on track with your travels:

  • Flight rebooking
  • Hotel rebooking
  • Rental car reservations
  • Emergency return travel arrangements
  • Missed connection coordination
  • Lost baggage search; stolen luggage replacement assistance
  • Lost passport/travel documents assistance
  • ATM locator
  • And much more

Medical Assistance

It only takes one travel misstep to need medical assistance. Whether you need to locate an English-speaking doctor (or need help with translation), the nearest health care facility, or need an emergency medical evacuation – our medical assistance team is specially trained to assist with all kinds of medical situations. We have doctors, nurses and EMTs who monitor your medical case to ensure you’re receiving proper medical care. Whether you had a quick visit to the ER or you’re in the hospital for several days – our team checks in on you regularly. Other medical assistance services include:

  • Health care facility location
  • Assistance finding a doctor who speaks your preferred language
  • Translation assistance
  • Prescription refill assistance
  • Coordinating medically necessary return travel arrangements
  • Emergency medical evacuation
  • Medical monitoring
  • Medical equipment rental/replacement 

Personal Security Assistance

Your safety is top priority, and our team takes that seriously. With personal security assistance you’ll have access to a team that can:

  • Arrange emergency and security evacuations
  • Coordinate consultants to extract clients to safety
  • Provide 24/7 access to security and safety advisories, global risk analysis and consultation specialists
  • Collaborate with law enforcement

Concierge Assistance*

For some, planning a vacation is part of the fun. For others it’s the worst part. If you hate making reservations or planning an itinerary, our concierge department can help! They’ve planned proposals, booked tee times, and made reservations at some of the hottest restaurants:

  • Restaurant referrals and reservations
  • Event ticketing
  • Ground transportation coordination
  • Golf tee time reservations and referrals
  • Floral services
  • Latest sports scores
  • Find, wrap, and deliver one-of-a-kind gifts
  • Movie and theater information
  • Local activity recommendations
  • And much more

*Not included in all plans

Having our 24-hour emergency assistance is like travelling with an expert.

Get travel insurance the way you want it!


Have Questions?
Need help with your quote?

Call us at: 866-648-8422

Hours of operation (Eastern):
Monday – Friday 8 a.m. to 9 p.m.
Saturday / Holidays 9 a.m. to 5 p.m.

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American International Group, Inc. (AIG) operates in more than 80 countries and jurisdictions around the world to serve you better.

Please note that travel insurance products are currently not available to residents of the Province of Quebec. SVP prendre note que nos produits d’assurances voyages ne sont pas présentement offerts aux résidents de la province du Québec. *Coverage as low as $20 is an example based on a 29 year old traveller purchasing the Gold Emergency Medical Single Trip Plan for a 6 day trip with no deductible; actual cost of insurance is $19.98. Prices vary based on individual needs.

Insurance underwritten by AIG Insurance Company of Canada (AIG Canada), with its principal place of business at 120 Bremner Boulevard, Suite 2200, Toronto, ON M5J 0A8. All policies are administered on AIG Canada’s behalf by Travel Guard Group Canada, Inc. (Travel Guard). The coverage described herein is a summary only. It does not include all terms, conditions, limitations, exclusions and termination provisions of the Travel Guard products available. Please review full policy language for complete coverage details.