"My daughter had a life threatening stroke while in Hawaii. Not only did Travel Guard look after all medical expenses for a one month stay in intensive care, but provided jet transportation back to Alberta when she was able to travel in a stretcher‚ then ambulance‚ and nurses to her bed at the U of A hospital. I was given personal attention with a phone call each day by Travel Guard staff to make sure I was alright or if in need of anything. The assurance to know Travel Guard cared that much made me more than grateful‚ and more than met expectations during an extremely stressful time. Highly recommended!"
- Marianne - Alberta
"My husband and I booked a cruise to Bermuda and purchased Trip Cancellation Insurance from Travel Guard. We had never used Travel Guard before but a friend assured us that the company was a good choice for travel insurance. How right she was! Unfortunately‚ due to unexpected illness we were forced to cancel our trip on the day before we were to leave. Our claim was completed within two weeks‚ even though it was the busy Christmas holiday season. We received a pleasant phone call from one of Travel Guard's representatives, telling us our claim had been processed and our cheque was on the way. For future trips, we plan to use Travel Guard for all our insurance.”
- Barbara - Ontario
"In the middle of a 3 week Scandinavia Tour, my brother passed away unexpectedly and I had to fly home immediately. I spoke with an agent from Travel Guard and with their help was able to book a flight home on my credit card for the next day. I spoke again to Travel Guard and was advised to submit receipts for my flight as well as a breakdown of the cost of my remaining tour. I had to phone them a few times for advice and each time I spoke to them they were so wonderful to deal with. So helpful in every way. Weeks later I received my cheque for my flight and the remainder of the cost of the tour that I was not able to do. I would HIGHLY recommend Travel Guard to anyone. We are going to be doing another tour to Ireland and Scotland and I will purchase my travel insurance with them. Excellent customer service and a very professional company.”
- Simone - Ontario
"My 3 sisters, their husbands and I were going on a cruise to Alaska. My husband was in a nursing home‚ and I had the okay to go from the staff. We were to leave from Vancouver and looking forward to the trip, and a time of rest and relaxation. I had seen my husband before leaving but during the night we got a call and to our shock he had passed away. My sister called Travel Guard and explained. I have nothing but praise for how Travel Guard handled our situation - in such a time of sorrow. Travel Guard could not have been more gracious to us‚ and they worked with us so professionally and refunded every penny - to all of us. I have recommended your services to many others and I have used it again. Thank you for taking such good care of us. I will keep on recommending your company.”
- Jean Valarie - B.C.
"I am very pleased that I chose Travel Guard insurance for my recent trip to Israel. This was my second time using Travel Guard insurance. We buy insurance "in case something happens". It rarely does and Travel Guard rates have been quite reasonable. But this trip something happened. I fell. The assistance by phone to Travel Guard was supportive and sensitive. They provided information and forms immediately and gave me a follow up phone number to contact them. I was able to obtain medical services quickly. Thank goodness there was no break or serious injury...just a lot of pain for a while. When I returned home‚ I submitted my medical report and invoice. The process was hassle free and the payment was made quickly. I would not hesitate to purchase Travel Guard insurance for my next trip and recommend them.”
- Gwen - Ontario