Travel Guard® Testimonials

Customer feedback about Travel Guard

Why our Customers Love Travel Guard

Daughter had stroke while travelling. Mom is grateful to Travel Guard.

"My daughter had a life threatening stroke while in Hawaii.  Not only did Travel Guard look after all medical expenses for a one month stay in intensive care, but provided jet transportation back to Alberta when she was able to travel in a stretcher‚ then ambulance‚ and nurses to her bed at the U of A hospital.  I was given personal attention with a phone call each day by Travel Guard staff to make sure I was alright or if in need of anything.  The assurance to know Travel Guard cared that much made me more than grateful‚ and more than met expectations during an extremely stressful time.  Highly recommended!"

- Marianne - Alberta


Trip cancelled due to unexpected illness. Pleasant phone call saying cheque is on the way.

"My husband and I booked a cruise to Bermuda and purchased Trip Cancellation Insurance from Travel Guard.  We had never used Travel Guard before but a friend assured us that the company was a good choice for travel insurance.  How right she was!  Unfortunately‚ due to unexpected illness we were forced to cancel our trip on the day before we were to leave.  Our claim was completed within two weeks‚ even though it was the busy Christmas holiday season.  We received a pleasant phone call from one of Travel Guard's representatives, telling us our claim had been processed and our cheque was on the way.  For future trips, we plan to use Travel Guard for all our insurance.”

- Barbara - Ontario


Brother passed away during 3 week trip. Reimbursed for flight and remainder of tour cost.

"In the middle of a 3 week Scandinavia Tour, my brother passed away unexpectedly and I had to fly home immediately.  I spoke with an agent from Travel Guard and with their help was able to book a flight home on my credit card for the next day.  I spoke again to Travel Guard and was advised to submit receipts for my flight as well as a breakdown of the cost of my remaining tour.  I had to phone them a few times for advice and each time I spoke to them they were so wonderful to deal with.  So helpful in every way.  Weeks later I received my cheque for my flight and the remainder of the cost of the tour that I was not able to do.  I would HIGHLY  recommend Travel Guard to anyone.  We are going to be doing another tour to Ireland and Scotland and I will purchase my travel insurance with them.  Excellent customer service and a very professional company.”

- Simone - Ontario


Husband passed away. Nothing but praise for how Travel Guard handled us.

"My 3 sisters, their husbands and I were going on a cruise to Alaska.  My husband was in a nursing home‚ and I had the okay to go from the staff.  We were to leave from Vancouver and looking forward to the trip, and a time of rest and relaxation.  I had seen my husband before leaving but during the night we got a call and to our shock he had passed away.  My sister called Travel Guard and explained.  I have nothing but praise for how Travel Guard handled our situation - in such a time of sorrow.  Travel Guard could not have been more gracious to us‚ and they worked with us so professionally and refunded every penny - to all of us.  I have recommended your services to many others and I have used it again.  Thank you for taking such good care of us.  I will keep on recommending your company.”

- Jean Valarie - B.C.


Bought insurance "in case". She fell and process was hassle free.

"I am very pleased that I chose Travel Guard insurance for my recent trip to Israel.  This was my second time using Travel Guard insurance.  We buy insurance "in case something happens".  It rarely does and Travel Guard rates have been quite reasonable.  But this trip something happened.  I fell.  The assistance by phone to Travel Guard was supportive and sensitive.  They provided information and forms immediately and gave me a follow up phone number to contact them.  I was able to obtain medical services quickly.  Thank goodness there was no break or serious injury...just a lot of pain for a while.  When I returned home‚ I submitted my medical report and invoice.  The process was hassle free and the payment was made quickly.  I would not hesitate to purchase Travel Guard insurance for my next trip and recommend them.”

- Gwen - Ontario

Excellent coverage and reasonable rates.

"Not much to share‚ as we have only had one small claim in the years with Travel Guard.  The most important thing is that the rates are reasonable‚ the coverage excellent and the one time a claim was made, it was dealt with quickly and met all of our expectations at enrollment.  Thank you TG...we will be back!"

- Don & Maxine - Alberta

Covered in minutes. Nice people.

"I was pleased at how quickly my quote arrived.  I received great telephone service too.  I was covered in minutes and had the policy."

- Linda - Ontario

Injury suffered on cruise - we were reimbursed.

"I suffered an injury causing me to return home from a 67 day South American cruise.  This was on the 14th day of the cruise.  I had to leave the ship immediately and hire two cars to carry our 6 suitcases‚ ourselves (2) and a nurse provided by the cruise line.  We travelled 6 hours to Lima Peru, to go to a clinic to make sure I was fit to fly.  Before I left the ship, the nurse aboard started a claim with Travel Guard.  Travel Guard arranged my flight from Peru to Vancouver.  We were reimbursed for our expenses, which was a sizeable amount.  I certainly appreciated your service."

- Marilyn - B.C.

Lost luggage - an unpleasant situation eased.

"We have purchased Trip Cancellation/Trip Interruption insurance numerous times with Travel Guard. Luckily‚ we have only had to use it on our recent travels.  It wasn't a huge deal‚ but our luggage was delayed for 24 hours. I called Travel Guard as soon as I could.  We purchased items of necessity‚ to get us through the day until our luggage arrived.  When I came home‚ I called Travel Guard to put in a claim.  They were professional and efficient and my claim was processed within 10 days.  Though I hope to never have to claim again‚ I am glad to know that Travel Guard offers excellent service for those unpleasant situations.  Thank you kindly!”

- Blair - Ontario

Trip cancelled due to medical emergency. Filled out forms and claim paid.

"We have bought Trip Cancellation and Emergency Medical insurance with Travel Guard over the years.  It was only recently that we had to cancel our trip due to a medical emergency.  While there were many pages of forms to be filled in‚ including a medical certificate from the hospital‚ our claim went without a hitch.  The staff at Travel Guard were helpful and kept us informed on the status of our claim.  Though we paid the insurance in Canadian dollars‚ our cruise bookings were in U.S. dollars.  We received a full refund in U.S. dollars.   We feel confident going with Travel Guard again in future, based on our recent experience.”

- Lay - Ontario

Former Travel Agent says she has the most confidence in Travel Guard.

"I purchase Travel Guard for all of my travel insurance needs.  As a former travel agent that dealt with a number of insurance companies‚ I have the most confidence in Travel Guard.  Everything from the quality of coverage‚ rates‚ customer service and ease of making claims.  I wouldn't consider anyone else!  A family member had to make a medical claim while vacationing last year. The entire process from filing the claim to payout for the claim was seamless!  Thank you!”

- Tiffany - Alberta

Lucky decision to buy travel insurance. Phone disaster eased.

"After I purchased the airline ticket‚ I was hesitatant to buy insurance.  I decided to because my flight was connected through Denver and thought weather might be a factor.  The weather was fine but just before I left for home‚ my phone fell into water and was damaged. LUCKILY I bought the Travel Guard insurance.  They with no hesitation covered for my new phone. Definitely next time I travel‚ I will buy Travel Guard.  AIG is already in my bookmark."

- Darrell - Ontario

Snowbird injured in Florida. All medical expenses billed directly to Travel Guard.

"We are 'snowbirds' and spend our winters in Florida.  In December I fell on wet bathroom tiles in a public restroom and bruised my patella and soft tissue in the knee area.  Travel Guard was most responsive in directing me to quality care and diagnostics, and they arranged for all service fees to be billed direct to Travel Guard.  Their followup calls during my recovery was caring and appropriate.  Excellent experience."

- Shirley - Ontario

No luggage? No problem. We didn't miss a beat with Travel Guard.

"My husband and I planned a wonderful vacation to the island of Maui‚ Hawaii.  When we arrived at the Edmonton Airport, our flight was cancelled due to restricted hours of flying time allocated for the pilots of our airline.  We were promptly given tickets for another airline and our belongings were transferred accordingly.  When we arrived at the airport in Maui we were distraught to find that our baggage was missing and we only had our carry-on items to begin our holiday.  After communication with Travel Guard, we were given permission to go shopping and purchase items that were appropriate for a beach holiday.  We were able to enjoy our vacation right from the very beginning without stewing or fretting.  After a couple of days our baggage was located and delivered to our hotel.  Travel Guard covered our immediate expenses and we didn't miss a beat from the beginning of our vacation.  What a relief!  We were so thankful that we had booked our insurance with Travel Guard.  This turned out to be a hassle free holiday, thanks to the services of Travel Guard."

- Elaine - Alberta

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American International Group, Inc. (AIG) operates in more than 80 countries and jurisdictions around the world to serve you better.

Please note that travel insurance products are currently not available to residents of the Province of Quebec. SVP prendre note que nos produits d’assurances voyages ne sont pas présentement offerts aux résidents de la province du Québec. *Coverage as low as $20 is an example based on a 29 year old traveller purchasing the Gold Emergency Medical Single Trip Plan for a 6 day trip with no deductible; actual cost of insurance is $19.98. Prices vary based on individual needs.

Insurance underwritten by AIG Insurance Company of Canada (AIG Canada), with its principal place of business at 120 Bremner Boulevard, Suite 2200, Toronto, ON M5J 0A8. All policies are administered on AIG Canada’s behalf by Travel Guard Group Canada, Inc. (Travel Guard). The coverage described herein is a summary only. It does not include all terms, conditions, limitations, exclusions and termination provisions of the Travel Guard products available. Please review full policy language for complete coverage details.