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Testimonials

Ended Up in the Local Hospital

“While vacationing on an island off Cancun, my son contracted an infection and ended up in the local hospital for over half our vacation. Thank goodness we had travel insurance from Travel Guard so everything was taken care of, including drugs, telephone calls, the taxi and the hospital stay, all of which were costly.”- Graham

Travel Insurance Saves the Day

“I can’t say enough about how important travel insurance is. My husband and I went on a cruise with a friend who felt that insurance was a waste. We all became violently seasick and were taken to the ship’s hospital. The result – a hefty bill for my friend, which she had to pay herself. Our bills were covered by our travel insurance.” – Maryan

Quality Customer Care

“I spent 11 days in hospital while vacationing in Mexico. The care and doctors Travel Guard arranged were fantastic.” - Maureen

Delayed Luggage…Travel Guard Lends a Hand

“Thank you so very much for all the services provided by your company. I am extremely satisfied with the time my claim was received and processed. I am also extremely satisfied with the fact that I was able to contact a representative from your company while I was in Spain who located my delayed luggage and rushed it to me. This speaks very highly of your company. With this excellent experience I will never ever fly anywhere without purchasing a travel insurance plan through Travel Guard.” - Micaela R.

A Trip Gets Interrupted

"I'd flagged my calendar to follow up with Travel Guard a month after my claim submission, but before that day occurred; I got a check for the full amount requested," said Mary Jo. "The unused airfare and airfare change request were covered under the Trip Interruption benefit. I feel much better about the insurance I've paid for over the years!" - Mary Jo P.

Hospitalized in Africa for 3 Days

“Our daughter was very sick in a small hospital in Cameroon, Africa for three days. Travel Guard personnel communicated daily with the doctors there and phoned us to give us a report. Our daughter's comment was that we knew more about how she was doing than she did! We travel regularly and usually buy our travel insurance through Travel Guard. Our travelling friends were very happy to hear of our Travel Guard experience. We all pay a lot of money for your insurance plans, rarely knowing (luckily) whether the price is worth it but your service was prompt and personalized, with out any hassle. We will continue to use Travel Guard in the future.” - Jennica P.

A Satisfied Customer

“I cannot think of anything you did not take care of. If I were to make a major trip like that in the future, I would not imagine doing so without the assurances Travel Guard provides - and provides very well. Thank you a thousand times over.” - Anne E.

Travel Guard Assistance Services Helps Yet Another Customer

 “The promptness and open communication between the doctors and Travel Guard enabled me to rest easy and deal with being delayed in a hospital. All of your efforts to keep our family back in the US informed were wonderful. Thank you to everyone who worked in your 24-hour assistance center during that time – it was so reassuring to have assistance available at all times. I truly felt my health was a major concern of your company.” - Pete D.

Emergency Evacuation in Thailand

“The last thing I expected was to be admitted to the hospital…but while on a semester abroad in Thailand, I needed immediate medical attention. Thankfully, when I sought help, Travel Guard was there to coordinate an emergency evacuation to get me safely home. Travel Guard was such a pleasure to work with and I look forward to telling other travellers about your company in the future! – April G.

Planned for the Best, and the Unexpected Happened

“My husband and I were minutes away from setting sail to Cozumel, Mexico. The farthest thing from my mind was using our travel insurance plan. Suddenly my husband collapsed and needed immediate medical attention. An ambulance ride and hospital stay later we learned he had an isolated seizure. While we may never know what brought on this sudden turn of events, one thing that remained certain was the help Travel Guard could provide us. Travel Guard secured hotel accommodations for me while my husband was hospitalized and also negotiated with our airline to book an early flight home.” – Janet & James R.

Lost Luggage Holding Vital Medication – Travel Guard Helps Out

“My luggage was nowhere to be found when I landed in Canada for the holidays. What was worse is that my suitcase contained a vital prescription medication. It was late in the evening, I was sure all pharmacies would be closed! And in Canada I would have to see a local physician to get a new prescription written. I immediately called Travel Guard and within a matter of minutes, they called back with the name of a walk-in clinic that was open in the evening where I would be able to see a physician and have my prescription refilled. In addition, Travel Guard informed me they were tracking my lost luggage as we spoke! I could now enjoy my holiday! – Bob B.

Concierge Service is a Wonderful Thing

“We wanted to enhance our vacation experience so we called and Travel Guard coordinated a taxi to have us picked up at the airport and taken to a hotel. We were even able to get more out of our trip by calling Travel Guard who worked with the Vatican, Galleria de Borghese, Galleria Dell'Accademia and the Uffizi to reserve tickets for us in advance and obtain tour information for us so that we could thoroughly enjoy our last few days of vacation. We could not have made this trip without your assistance. In the future, we will always use your service. Our trip was successful and memorable because of the prompt and accurate assistance that you provided.” – Dominick & Carita

Lost Travel Document and a Visit to the Hospital

“I like to travel to different countries. Most of the countries I went, they did not understand my language or I did not understand their language. My travel document was misplaced and I did not know what to do. I was worried. But later I remembered that I have Travel Guard.

I called them up and they heard my story. They helped me step by step on what to do, where to seek help and they guided me through the process. I felt safe. But in the middle of the process I got very sick and again I called up Travel Guard and they told me where the nearest hospital was so I could get proper treatment and soon I was well and my travel document ready for me. Thank you, Travel Guard.” - R. Kwek