Claims - Frequently Asked Questions
Did you receive my fax?
The receipt of faxes cannot be confirmed by telephone. The analyst will contact you if they require additional documentation.
Why do you need medical records?
At time of claim we may request you to complete a Release of Information (ROI) form to enable our claims department to obtain your medical records from your family physician. These medical records will assist in determining that you meet the pre-existing conditions of the package or plan that you purchased.
These records can also be of assistance to your treating physician at time of claim at your destination to ensure that you are receiving the proper medical attention.
What should I send in if all I received is an e-ticket for air travel?
Submit the e-ticket passenger receipt or the ticket confirmation received for air travel booked online.
May I submit my claim information by fax?
Yes, you may submit your claim information by fax if the requested documentation is not requesting any original tickets or receipts. If the requested documentation includes originals please mail the information to Travel Guard to our street address. The receipt of faxes cannot be confirmed by telephone. The analyst will contact you if they require additional documentation.
How do I get my insurance premium refunded?
You must submit an insurance premium request in writing to:
145 Wellington Street West
Toronto, Ontario, M5J 1H8