- We may verify your health card number and other information required to process your claim, with government and other authorities;
- Physicians, hospitals and other medical providers are authorized by you to provide to us any and all information they have regarding you, while under observation or treatment, including your medical history, diagnoses and test results; and
- We may disclose the information available under 1) and 2) above and from other sources to such other persons, as may be required for the purposes of providing assistance about or processing your claim for benefits.
If making a claim, you must notify us as soon as possible in order for us to provide you with a claim form specific to your loss. Failure to do this could invalidate your claim. You have 90 days from your return date to file your claim with us. To report a claim or to request a claim form call 1-866-878-0191. Failure to complete the required claim and authorization form in full will delay the processing of and could invalidate your claim. All claim information should be sent to:
Attn: Claims Department
145 Wellington Street West
Toronto, ON M5J 1H8